Terms and Conditions

Currency

The customer may select from a range of currencies, the currency in which they make payment. Conversions from MYR are based on live Xe currency and foreign exchange rates.

Shipping and Customs Duties/Fees

Where free worldwide delivery from Malaysia via DHL is provided, import duties (if any) will be borne by the buyer.

Customs duties vary by country and it is advised that you check with your relevant customs to avoid unexpected fees, especially outside of the ASEAN Free Trade Area, Australia, Chile, India, Japan, New Zealand, Pakistan, and Turkey.

If customs duties apply, you may be contacted by DHL or other relevant authority to make the necessary payment to proceed with clearance. Please ensure you are contactable through the email address or phone number you have provided. The artist reserves the right to refuse a return if a customer refuses to pay the import charges.

Refund and Cancellation Policy

All orders are final and no cancellations are accepted.

It is your right to request for a refund if there is a defect or damage to the product upon receipt. Your right to ask for a refund lasts 15 days after the product was delivered.

Please send your request to sharleneboey@gmail.com with the following information: 1) order number; 2) your contact information; 3) reason for refund or exchange request; 4) photo evidence of defect or damage to the product. We will require you to return the purchased product in the original packaging and in the same condition that you received it. A damaged product resulting from poor re-packaging will not be accepted and will be sent back to the customer at the customer's expense.

Once your return is received and examined, we will send you an email to notify you of the approval or rejection of your refund.

You are liable for the shipping costs incurred for returning the purchased products. These costs are non-refundable.

All art work and content on the Sharlene Boey website (sharleneboey.com) are the sole property and copyright of Sharlene Boey and are legally protected by Malaysian and international copyright laws.

You may under no circumstance download, reproduce, publish or distribute elsewhere, in any medium, any of the images, without proper prior written permission from the artist.